Troubleshooting

Every call fails, whatever the credentialCopy Anchor Link

The organization's MCP switch is off. An owner or admin turns it on under MCP in organization settings; see MCP.

The client cannot reach the server, or the sign-in goes nowhereCopy Anchor Link

Check the address entered in the client. It must be exactly https://api.nuvelics.com/api/tenant/mcp, with no trailing path and no typos in the host.

The consent screen refusesCopy Anchor Link

• "MCP access is turned off. An owner or admin can turn it on under MCP in the organization settings.": MCP is off in all your organizations. Ask an owner or admin.
• "You must belong to an organization to authorize this application.": accept an invitation first.
• "This authorization request is invalid or has expired. Go back to the application and try again.": start the connection again from the application.
• A request from a self-registered application is refused when an owner or admin blocked those. See MCP.

Each is described in Authorize an application.

A connection that worked now asks you to sign in againCopy Anchor Link

The connection expired, or it was ended by your removal from the organization or by a disconnect. A role change does not end a connection: a role with fewer permissions narrows it, which shows as permission errors instead. Reconnect and approve again the same way you did the first time. See Connect a client.

One tool fails with a permission error, but the client lists itCopy Anchor Link

A connection carries the permissions it was granted on the day you approved it, and refreshing it renews that same set. A tool that needs a permission your connection was not granted is refused, even though the client sees the tool in its list. For example, an older connection can meet this on list_output_templates, add_story_output, list_cms_connections or push_article_to_cms.

Disconnect the client, then connect it again and approve a second time; the new connection is granted the current set. No other connection is affected. To disconnect, see What a connection can do.

A tool is refused over an API keyCopy Anchor Link

Some tools need a person behind the call and refuse a static API key. See Without a browser for the list.

A tool fails for your roleCopy Anchor Link

A connection can do no more than your role allows. Check what your role holds in Roles and permissions, or ask an owner or admin.