Sign in

This page is for when you need more than the first sign-in: you want to use a passkey, your link or code failed, or the page greets you by name. If you are signing in for the first time after an invitation, follow Accept your invitation and sign in instead.

Anyone who is signed out reaches the sign-in page, titled Sign in to Nuvelics. If you opened a page in the app while signed out, Nuvelics brings you back to it after you sign in. Signing in needs an invitation: an address with no account and no pending invitation receives no email.

Sign in with an emailed link or codeCopy Anchor Link

1. On Sign in to Nuvelics, enter your address in Email and choose Continue.
2. The page now reads Check your email: "We've sent a sign-in link and a code to" your address. The email holds both. Use either one.
3. To use the code, enter the six digits in Code and choose Continue. With JavaScript on, the code has one box per digit and Continue stays unavailable until all six are filled.
4. To use the link, open it from the email. The page Confirm sign-in says "Signing in as" your address. Choose Continue.

The link signs in the browser that opens it. If you asked on one device and read your email on another, enter the code on the first device instead. Both are single use: using one uses up the email. Both expire fifteen minutes after they were sent.

Sign in with a passkeyCopy Anchor Link

If you have added a passkey, choose Sign in with a passkey, below Continue. You do not need to type your address. Your browser offers the passkeys it holds for Nuvelics; confirm with your fingerprint, face or device PIN. The button reads Waiting for your passkey… meanwhile.

If it fails, the page says "Couldn't sign in with a passkey. Try again, or use your email." Your browser does not tell Nuvelics whether you dismissed the prompt, it timed out, or the device holds no passkey for Nuvelics, so all three read the same. The email field above stays usable.

To add a passkey, see User Settings, or accept the offer below.

Use a remembered sign-inCopy Anchor Link

On a browser where you have signed in before, the page can skip the email field and greet you with Continue as your address, with Not you? beneath it. The browser remembers your address and how you last signed in for up to a year, even after you sign out.

• If you last used an emailed link or code, choose Continue as your address. It works as if you had typed the address in Email.
• If you last used a passkey, choose Continue as your address to open the passkey prompt. If the prompt fails, Email me a code instead appears.
• Choose Not you? to forget the address, for example on a shared computer. The page returns to the plain email field.

Add a passkey after you sign inCopy Anchor Link

After you sign in with an emailed link or code you may see Sign in faster next time, which offers Add a passkey. It always appears when you are new to Nuvelics. After that it appears again unless you have answered it on this browser recently. If you already have a passkey but signed in by email, the screen is titled Add a passkey on this device instead.

• Choose Add a passkey, confirm in your browser, then name it with Save or choose Skip.
• Choose Not now to be asked again in 7 days, or Don't ask again to be asked again in 60. Adding a passkey also pauses the offer for 7 days. The answer applies to this browser only.

If the screen waited too long, it says "This took a while. You can add a passkey later from your account settings." Add it from Passkeys in User Settings.

When something goes wrongCopy Anchor Link

No email arrivesCopy Anchor Link

The Check your email page reads the same whether or not an email was sent, so you cannot tell from it. Check, in order:

1. Look in your spam folder.
2. Check the address shown on the page. If it is wrong, choose Wrong address? Use a different one.
3. Make sure the address is the one the invitation was sent to. An address with no account and no pending invitation gets no email.
4. Wait a minute and ask again from the email field. An address is sent at most one email a minute. A new email replaces the old one, so the earlier link and code stop working.

The code does not workCopy Anchor Link

The page says "That code didn't work. Try again, or use the link in your email instead." A code can fail because it was mistyped, expired, was already used, or was tried five times. The page does not say which. The link in the same email still works after the code has run out of tries, so use it.

The link does not workCopy Anchor Link

• Open this link from your email: the page was opened without the part of the address after the # that carries the sign-in. Open the link from the email itself, or copy the whole address.
• This link is no longer valid: the link expired, was already used, or no longer exists. Choose Back to sign in and ask for a new one.
• Can't complete this request, "Something went wrong. Try again.": choose Back to sign in and try again.

The email field complainsCopy Anchor Link

• Enter a valid email address: the address is not in a valid form.
• Too many attempts. Wait a moment and try again.: you or your network asked too often. Wait, then try again.
• Something went wrong. Try again.: Nuvelics could not complete the request. Try again.

You see Request accessCopy Anchor Link

Request access appears when the invitation expired or was withdrawn before you used the emailed link or code. It says "Your sign-in succeeded, but this account has no invitation to Nuvelics yet. Ask an organization admin to invite your email address, then sign in again." Choose Back to sign in once someone has invited you.

You belong to more than one organizationCopy Anchor Link

Signing in is for your account, not an organization. To use another organization, open the user menu and choose Switch organization…. To join a new one, follow the emailed invitation, as described in Accept an invitation.